Our Return Policy
Our products are carefully selected to provide our customers with the premium quality and value that they’ve come to expect from us. Occasionally a product will not meet those expectations and we will do our best to work with our customers to find a solution. Because circumstances can vary, returns must be considered on a case-by-case basis. The terms and conditions below are meant to be used as a general guideline.
Returns with a receipt
We accept returns for both defective and non-defective products.
We accept exchanges.
We only accept returns or exchanges for new products.
Our return window is 10 days from delivery date for shipping and local delivery orders. For in-store purchases and pickup orders, the return window is 10 days from the purchase date.
Returns can be made in-store or by mail.
For returns made by mail, the return shipping label is the customer's responsibility.
There are no restocking fees.
Refunds will be processed within 3 days on our end. The customer's card issuer may take longer to make funds available.
All items returned for a refund must be accompanied by the original sales receipt or the original purchase must be recorded under an active customer account in our system.
Refunds will be issued on items returned with a receipt within 10 days from the date of purchase for product that is in salable condition with all original packaging.
All refunds will be issued in the same form of payment used on the original purchase.
No refunds or exchanges will be given for special orders or clearance items.
Returns with a gift receipt will receive store credit that is not redeemable for cash.
Returns without a receipt
Any request for a refund without a receipt requires management approval. If approved, your refund will be in the form of store credit which is not redeemable for cash at any time.
In some cases, delivery orders in need of return may be eligible to be picked up by our team if you're unable to make it into one of our stores. Please call your local store if you're interested in this service:
- Burlington, NC: (336) 538-2450
- Roanoke, VA: (540) 772-1980
- Greensboro, NC: (336) 763-2015
- Winston-Salem, NC: (336) 997-9023
- High Point, NC: (336) 991-5082
- Hickory, NC: (828) 322-5283
