Payment System Update — What to Know
On March 1, we’ll be completing a transition to simplify our payment systems by moving everything to a single processor, helping us to manage payments more efficiently and keeping things consistent across our website.
What does this mean for you?
Most customers won’t notice any change.
However, some customers may be asked to re-enter a saved payment method the next time they check out or manage an AutoShip order.
This happens because payment details saved under our previous processor can’t be transferred to the new system.
What you may need to do
If necessary, simply add your payment method again at checkout or in your account.
If you have an upcoming AutoShip order scheduled on or after 3/1/26, please take a moment to confirm your saved payment method before your next shipment. If you don't see a valid payment method assigned to your AutoShip order, simply re-enter your payment details — your schedule will remain the same.
Your orders, AutoShip schedules, and account history are not affected.
Why we're doing this
We’re simplifying our payment systems by moving everything to a single processor. This helps us manage payments more efficiently behind the scenes and keeps things consistent across our website moving forward.
Need help?
If you have questions or run into any issues, our team is happy to help.
